Canceling an appointment

Created by Owen Derro, Modified on Tue, Mar 10 at 10:59 AM by Owen Derro

If you can no longer make a scheduled appointment, you can cancel it. Canceling your appointment makes the time available to other customers.

Canceling an appointment will remove it from the schedule, and makes that date and time available to other customers. If you just need to change the date and time, reschedule your appointment instead of canceling it.

How to cancel your appointment:

Follow the steps below to cancel your appointment

Starting form your confirmation email, click the blue “manage appointment” button. It is located at the bottom of your email.
On the appointment details page, click the red “Cancel” button in the lower right corner.
A pop up window will appear, asking if you want to cancel. Click “OK”
The screen will refresh, and a message will appear, that says “Your appointment was canceled”. You will also get an email confirming the cancelation.